Shipping & Returns

Items are often handmade to order. Please allow up to 2-4 weeks for your item to ship, depending on the piece. If items are currently in stock, they will ship sooner. If you have a question about a specific item, please fill out the contact page with your inquiry.

All items are handmade thus unique and special. They may have small variations in color and pattern depth. Though I strive to make each piece as closely to the original as possible, these variations are the nature of handmade. Please respect the uniqueness of each piece.
All items are carefully inspected before shipment. If in the case an item has come apart by the time of delivery, such as a small jump ring or ear hook coming off, please email us at info@hanamoriah.com. We will provide you with a pre-paid domestic shipping label for you to ship your item back to us. We will fix your item and mail it back to you.
Given the nature of made to order, returns will only be made on a case by case basis, primarily based on something defective with the piece.
If there is anything wrong with your order, or you wish to contact us for a possible exchange, please contact us at info@hanamoriah.com within 14 days of delivery
Sale items are final and can not be exchanged for store credit.
Brass and copper will tarnish over time. This beautifully aged look is desired by many. Please read the Jewelry Care section regarding jewelry care. Please do not ask for store credit past the 14 days due to tarnish.
Hana Moriah is not responsible for lost or stolen packages. Please double check your address before placing your order.